CAM - Certified Apartment Manager Certification

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Friday, October 30, 2020 at 10:00 AM (EDT) to Friday, November 20, 2020 at 2:00 PM (EST)
1025 Connecticut Avenue, NW, Suite 1005
Washington, District of Columbia 20036
1 Tickets Remaining
* Registration open until 10/26/20 at 12:00 AM (EDT)

Event Details


This is a virtual course

This course is for community managers and experienced assistant managers. Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement

Course Schedule
  • 10/30: 10:00AM - 11:00am
    • Orientation
  • 11/5: 10:00am - 2:00pm
    • Industry Essentials
    • Marketing
  • 11/9: 10:00am - 2:00pm
    • Legal 
    • Maintenance
  • 11/11: 10:00am - 2:00pm
    • Finance
  • 11/13: 10:00am - 2:00pm
    • Risk
    • Resident Experience
  • 11/18: 1:00pm - 5:00pm
    • Human Resources
    • Course Review
  • 11/20: 3:00pm - 4:00pm
    • Review


• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and maintaining a positive company image
• Communicating with residents
• Customer service and issue resolution
• Enforcing company policy and complying with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover
• Working with contractors and vendors
• Recruiting high-caliber employees
• Employee orientation and training
• Employee evaluation
• Employment regulations and record keeping
• Analyzing the property’s financial operations and taking corrective actions for underperformance
• Monitoring property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance accurately

Please note: Only ebooks are used for this course. 

Andrea Riley
Andrea Riley Property Manager SteelHead Management
Aqua Corbett
Aqua Corbett Community Manager Greystar
Brittney Rouse
Brittney Rouse Assistant Community Director LIVEbe Communities
Catherine St.Clair
Catherine St.Clair Bernstein Management Corporation
Charity Hooper
Charity Hooper Bernstein Management Corporation
Chloe Cortes
Chloe Cortes Bernstein Management Corporation
David Parces
David Parces Bernstein Management Corporation
Deysi Cerna
Deysi Cerna Leasing Specialist Highmark Residential, LLC
Glenny De La Cruz
Glenny De La Cruz Bernstein Management Corporation
Jaymie Martin
Jaymie Martin Community Director LIVEbe Communities
Jessica Brunga
Jessica Brunga Property Manager Greystar
Judy Brown
Judy Brown Director of Training and Development TM Associates Management
Melody Crowder
Melody Crowder Regional Property Manager CapReit
Michelle Brown
Michelle Brown Bernstein Management Corporation
Nicola Green
Nicola Green Property Manager The Barton at Woodley
Odette Catz
Odette Catz Polinger Company
Phoebe Nandwa
Phoebe Nandwa General Manager SJG Properties
Sara Fuentes
Sara Fuentes Property Manager Amgulf Corporation
Vendula Sneed
Vendula Sneed Assistant Manager Tilden Hall
Whitney Crawford
Whitney Crawford Community Director LIVEbe Communities
4 Other Registered Attendees

For More Information:

Brandy Peak
Brandy Peak
Director- Education, Programs, Meetings and Events AOBA (202)296-3390x763


Susan E. Weston, CAM, CAPS, NAAEI Senior Faculty

Director, Management Resources, Alpha Barnes Real Estate

President, The Susan Weston Company

Susan has operated The Susan Weston Company since 2010 and consults and trains in the multifamily industry.  Her industry career spans over 40 years in executive capacities in Operations, Human Resources and Learning and Development at both publicly traded and private companies.  


She is a Certified Apartment Manager, a Certified Apartment Portfolio Supervisor, a Subject Matter Expert for the National Apartment Association Education Institute credential programs, a member of NAAEI Senior Faculty and a licensed Texas real estate broker. From 2012-2016, Susan taught residential property management programs in the School of Business at the University of North Texas. In April of 2016 she was invited to serve on the National Council for the School of Business at Valparaiso University.  In July 2017, she assumed the position of Director of Management Resources at Alpha Barnes Real Estate Services, LLC.  In April 2019 she accepted the chairmanship for the Valparaiso University President’s Circle.