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Professional Designations

Advancing commercial and mulitfamily professionals since 1974


Save the dates for these certification and designation programs!

Commercial

Why the RPA®?

The RPA® Designation program positions property managers for success by providing insight into and knowledge of operating a commercial building. You’ll gain a full understanding of the diverse aspects of property management involved in analyzing a building in its entirety. The RPA® program will teach you to maximize a building’s net income while minimizing risks, thereby enhancing your standing in the industry and positioning you for long-term success.

What Will I Learn? 

In the RPA® program, you’ll learn how to enhance the value of the asset through proper and strategic decision making. Components of this program include design, operation, and maintenance of an office building. You will become fully versed in budgeting and accounting for commercial real estate, risk management, and best practices in bidding. This program also covers reviewing and selecting contract providers, marketing and leasing the building, and operating the asset from an owner’s perspective through a comprehensive asset management component. 

Who Should Enroll? 

Assistant property managers, property managers, and those who manage real estate assets. 

Experience Requirement

You can begin pursuing your RPA® at any time during your career. Before you are awarded the RPA® Designation, you are required to demonstrate three years of verifiable property management experience. The criteria are outlined in the RPA® Designation Experience Form. This form may be submitted at any time following enrollment.

Course Requirement

Eight courses are required to complete your RPA Designation and can be taken in any order. 

  1. Budgeting and Accounting
  2. Enviornmental Health and Safety Issues
  3. Ethics is Good Business Short Course
  4. Law and Risk Management
  5. Real Estate Investment and Finance
  6. Deisgn, Operation an dMaintenance of Building System Part I
  7. Deisgn, Operation an dMaintenance of Building System Part II

Elective Courses (choose one)

  • Asset Management
  • Leasing and Marketing for Property Managers
  • Managing the Organization

Exam Requirement

View more information about the examination process here.

Register here for the upcoming courses!

Why the FMA®?

The FMA® Designation program positions you as a key strategic contributor within your organization by helping you to create a productive work environment and handle tenant issues such as daily operations, maintenance, comfort, and safety.

What Will I Learn?

In the FMA® program, you’ll learn to manage facilities in a way that best supports tenants and staff, while meeting your organization’s overall objectives. This program covers everything from planning and project management to environmental health and worker safety. In addition, it provides the information needed to minimize maintenance costs and properly manage other timely issues.

Who Should Enroll?

Assistant facility managers, facility managers, and those responsible for daily operations and maintenance. 

Experience Requirement

You can begin pursuing your FMA® at any time during your career. Before you are awarded your FMA® Designation, you are required to demonstrate three years of verifiable facilities management experience. The criteria are outlined in the FMA® Designation Experience Form. This form may be submitted an any time following enrollment.

Course Requirement

Eight courses are required to complete your RPA Designation and can be taken in any order. 

  1. Facilities Planning and Project Management
  2. Enviornmental Health and Safety Issues
  3. Ethics is Good Business Short Course
  4. Fundamentals of Facilities Management
  5. Deisgn, Operation an dMaintenance of Building System Part I
  6. Deisgn, Operation an dMaintenance of Building System Part II

Elective Courses (choose two)

  • Asset Management
  • Real Estate Investment and Finance
  • Managing the Organization

Exam Requirement

View more information about the examination process here.

Register here for the upcoming courses!

Why the BOMI-HP®?

The BOMI-HP® Designation program provides learners with an in-depth understanding of how to define, initiate, pay for, complete, and obtain a return on investment for sustainable initiatives within all segments of a building or portfolio. This program meets the growing demand in the marketplace for comprehensive sustainability and energy-efficient programs.

What Will I Learn?

In the BOMI-HP® program, you will learn to create and apply sustainable initiatives to optimize current and future high-performance building operations. In addition to responsible environmental stewardship, you will learn to maximize cost-savings for your building or portfolio.

Who Should Enroll?

Industry professionals responsible for implementing sustainable initiatives.

Experience Requirement

None

Course Requirement

Three courses are required to complete your HP Designation.

  1. High-Performance Sustainable Building Investments
  2. High-Performance Sustainable Building Practices
  3. High-Performance Sustainable Building Principles

Exam Requirement

View more information about the examination process here.

Register here for the upcoming courses!

Multifamily 

Earning NALP, your first industry credential, signals to an employer your commitment to a career in residential property management.

YOU’LL LEARN ABOUT:
• Using technology to generate traffic
• Measuring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Researching the competition and building relationships with competitors
• Compiling a comprehensive community resource tool
• Creating effective marketing plans
• Relationship sales processes and evaluating your personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Preparing prospects for the next steps in the rental process
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• Move-in processes
• Responding to resident issues and maintenance requests
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey

Requirements:

To obtain the NALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of seven NALP courses
  • Pass the examination within 12 months of declaring candidacy

Exam Requirements: 

View more information about the examination process here.

Register here for the upcoming courses!

Earning your CAM credential allows you to demonstrate your skills, knowledge, and ability to manage an apartment community and achieve owners’ investment goals.

YOU’LL LEARN ABOUT:
• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and maintaining a positive company image
• Communicating with residents
• Customer service and issue resolution
• Enforcing company policy and complying with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover
• Working with contractors and vendors
• Recruiting high-caliber employees
• Employee orientation and training
• Employee evaluation
• Employment regulations and record keeping
• Analyzing the property’s financial operations and taking corrective actions for underperformance
• Monitoring property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance accurately

Requirements:

To obtain the CAM credential, candidates must complete the following:

  • Minimum of 12 months of onsite property management experience
  • Successful completion of all CAM coursework (totaling 40 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Exam Requirements: 

View more information about the examination process here.

CAM Self-Assessment Tool 

Register here for the upcoming courses!

Earning your CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.

YOU’LL LEARN ABOUT:
• Achieving ethical excellence
• Understanding the management agreement and creating an owner’s report
• Stakeholder relations with residents, communities, and municipalities
• Mortgage financing
• Overseeing the budget process across a portfolio
• Measuring portfolio performance and property valuation
• Investigating and troubleshooting an underperforming property
• Property acquisition and due diligence
• Market analysis and property inspections
• Operational and financial analysis inspections
• Property development feasibility analysis
• Investment strategies, including renovation, disposition, and refinancing
• Key content for the owner/company due diligence report
• Talent development and management throughout the employee cycle
• Managing staff during property sales or purchase
• Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cybersecurity, and music licensing

Requirements:

To obtain the CAPS credential, candidates must complete the following:

  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Exam Requirements: 

View more information about the examination process here.

Register here for the upcoming courses!

Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect.

The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.

YOU’LL LEARN ABOUT:
• Processing work orders efficiently and to residents’ satisfaction
• Electrical, plumbing, HVAC, mechanical, appliance, construction, and lock and key services and repairs
• Painting services
• Customer service
• Following company policy and procedures
• Minimizing personal and property damage
• Maintenance safety
• Fair housing regulatory compliance
• Environmental responsibility and regulatory compliance
• Documenting and reporting maintenance activities in compliance with company
policy and regulation
• Curb appeal, property inspection, and daily maintenance
• Maintaining recreational facilities and common areas
• Implementing a preventive maintenance schedule
• Product repair and replacement decisions
• Professional behavior, communication skills, and personal appearance

Requirements:

To obtain the CAMT credential, candidates must complete the following:

  • Minimum of 12 months of apartment or rental housing maintenance experience. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.) 
  • Successful completion of all CAMT coursework (totaling 80 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Exam Requirements: 

View more information about the examination process here.

Earning CAS allows you to network with your peers from other companies, learn about the benefits and activities your local apartment association offers and engage in apartment association meetings and events. The course is an opportunity for suppliers to hear the everyday challenges faced by apartment-manager customers.

YOU’LL LEARN ABOUT:
• Applicant screening, leasing contracts, and move-ins
• Rent collection, lease renewal, the moveout process, lease termination, and eviction
• Property management systems and their functions
• How community managers create a fair housing environment
• Minimizing risk through inspections, preventive maintenance, safety programs, and documentation
• Property hazards and crime
• Environmental hazards
• Analyzing property financial operations and underperformance
• Monitoring property performance to achieve the owner’s investment goals
• Maximizing net operating income

Requirements

To obtain the CAS credential, candidates must complete the following:

  • Complete the Supplier Success Course
  • Employment within the apartment industry in a supplier position
  • Successful completion of all CAS coursework (totaling 26 hours)
  • Meet all examination standards within 12 months of declaring candidacy

 

Exam Requirements: 

View more information about the examination process here.

This course will be taken with the CAM Certification. 

Attention Vendors: 

If you are interested in sponsoring a day, lunch, designation program or course, please reach out to Brandy Peak at bpeak@aoba-metro.org.