NALP - National Apartment Leasing Professional Certification

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Tuesday, March 17, 2020 at 9:00 AM (EDT) to Friday, March 20, 2020 at 12:00 PM (EDT)
1025 Connecticut Avenue, NW, Suite 1005
Washington, District of Columbia 20036

Event Details

This course is for leasing consultants, concierges, and career changers with hospitality, retail, or customer service experience. Earning the NALP credential, many people’s first industry credential, shows your employer that you’re committed to a career in residential property management.


• Using technology to generate traffic
• Measuring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Researching the competition and building relationships with competitors
• Compiling a comprehensive community resource tool
• Creating effective marketing plans
• Relationship sales processes and evaluating your personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Preparing prospects for the next steps in the rental process
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• Move-in processes
• Responding to resident issues and maintenance requests
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey


Please note: All books will be an e-book. This course is BYOD - Bring Your Own Device

Instructor: To be determined

For More Information:

Brandy Peak
Brandy Peak
Director- Education, Programs, Meetings and Events AOBA (202)296-3390x763