CAM - Certified Apartment Manager Certification
This is a live instructor-led virtual course led by Sue Weston with offline small group work and reading assignments
This course is for community managers and experienced assistant managers. Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement
Course Schedule
- 04/23: 11:00AM - 12:00am
- Orientation
- 04/28: 9:00am - 1:00pm
- Industry Essentials
- Marketing
- 05/04: 9:00am - 1:00pm
- Legal
- Maintenance
- 05/07: 9:00am - 1:00pm
- Finance
- 05/11: 9:00am - 1:00pm
- Risk
- Resident Experience
- 05/14: 9:00am - 2:00pm
- Human Resources
- Course Review
YOU’LL LEARN ABOUT:
• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and maintaining a positive company image
• Communicating with residents
• Customer service and issue resolution
• Enforcing company policy and complying with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover
• Working with contractors and vendors
• Recruiting high-caliber employees
• Employee orientation and training
• Employee evaluation
• Employment regulations and record keeping
• Analyzing the property’s financial operations and taking corrective actions for underperformance
• Monitoring property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance accurately
Please note: Only ebooks are used for this course.
Attendees (32)
Kelly Anderson
Community Manager
Kay Apartment Communities
Robin Anderson
Community Manager
CIH Properties, Inc.
Eve Castillo
Community Manager
Kay Apartment Communities
Wilmena Coles
Property Manager
Career Strategies Inc
Lisa Compres
Regional Manager
DARO Management Services, LLC
Samuel Cortez
Community Manager
Karen Houston
Natasha Durant
Assistant Property Manager
Stoladi Property Group
Angelique Early
NaTasha Frazier
WC Smith
Deborah Gallo
Community Manager
Kay Apartment Communities
Stephanie Harney
Harbor Group Management Company
Tortisha Holland
Community Manager
CIH Properties, Inc.
Sandra Hughes
Assistant Property Manager
Dreyfuss Management
Jeanett Lewis
Regional Property Manager
NOVO Properties
Tangela McElroy
Property Manager
DARO Management Services, LLC
Porsha McNeill
Community Manager
Villages of Churchills Choice
Jeannette Mejia
DARO Management Services, LLC
Jesse Perez
E. G. Reinsch
Eboni Phillips
Property Manager
Dreyfuss Management
Tashayla Pollard
Property Manager
WC Smith
Gina Ramos
Regional Manager
Gates Hudson
Janeise Reavis
Assistant Community Director
LIVEbe Communities
Laurie Richardson
SJG Properties
Tiffane Southerland
Community Manager
CIH Properties, Inc.
James Stokes
Property Manager
Stoladi Property Group
Alicia Vanegas
Executive Property Manager
NAA
Jesus Vela
Assistant Community Manager
CIH Properties, Inc.
Wynetta Venable
Assistant Property Manager
Aldon Management Corporation
Rochelle Washington
Community Manager
CIH Properties, Inc.
Travis Williams
Regional Manager
DARO Management Services, LLC
Alexandra Wright
Susan E. Weston, CAM, CAPS, NAAEI Senior Faculty
Director, Management Resources, Alpha Barnes Real Estate
President, The Susan Weston Company
Susan has operated The Susan Weston Company since 2010 and consults and trains in the multifamily industry. Her industry career spans over 40 years in executive capacities in Operations, Human Resources and Learning and Development at both publicly traded and private companies.
She is a Certified Apartment Manager, a Certified Apartment Portfolio Supervisor, a Subject Matter Expert for the National Apartment Association Education Institute credential programs, a member of NAAEI Senior Faculty and a licensed Texas real estate broker. From 2012-2016, Susan taught residential property management programs in the School of Business at the University of North Texas. In April of 2016 she was invited to serve on the National Council for the School of Business at Valparaiso University. In July 2017, she assumed the position of Director of Management Resources at Alpha Barnes Real Estate Services, LLC. In April 2019 she accepted the chairmanship for the Valparaiso University President’s Circle.
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