Fraud, CPNs & Bad Debt: What’s Really Driving Rental Losses?

The Emerging Leaders Council brings you a timely webinar exploring a persistent challenge facing apartment operators: Why does bad debt persist even as operators invest in fraud prevention?

What’s driving bad debt in today’s rental communities—and where should operators focus their prevention efforts?

Join us for Fraud, CPNs & Bad Debt: What’s Really Driving Rental Losses?, featuring Henson Orser, Co-Founder and CEO of Two Dots.

Drawing on findings from Two Dots’ Fraud & Bad Debt in Rental Housing report, Henson will explore the connection between application fraud, screening practices, and resident payment outcomes.

We will cover:

• Emerging fraud: How CPNs, synthetic identities, and fake employment documents can slip through screening.
• The drivers of bad debt: What portfolio analysis reveals about missed fraud, approval overrides, and affordability pressures.
• Hidden risk: Why an applicant’s apparent creditworthiness—or a resident’s current payment history—may not tell the full story.
• Practical improvements: How to strengthen verification and handle complex applications and exceptions more consistently.

Designed for apartment owners, operators, property managers, and leasing teams, this session will offer a clearer understanding of rental risk and steps to improve screening decisions.

Featuring:

Speaker Henson Orser Co-Founder and CEO Two Dots	Moderator Erin Outtrim Bernstein Management Company	Moderator Harrison Miller Gelman